Terms & Conditions

 

These Terms of Services ("Terms") constitute the entire understanding and Agreement between the Client ("Client") and KZ Couture ("KZ") relating to the purchase of the garment alterations described on the invoice (the "Services") and supersedes and replaces any and all prior agreements, whether written or oral, that may exist between them with respect thereto.

  1. Appointments

Please arrive on time for all appointments. Clients who arrive more than 15 minutes late may be subject to rescheduled appointments. I ask Clients to please bring undergarments and shoes that will be worn the day of the Event to each appointment. If additional alterations are required due to weight loss/gain or a change in shoes or undergarments, additional alterations charges will be assessed. 

 

  1. Compensation

Client agrees to pay KZ 50% of the total project cost at the time of the first fitting, with the remaining balance due at the time of the final fitting and before possession of the garment is handed over to Client. If any additional alterations are needed, this cost will be addressed with the client prior to the work being done and after an agreement has been made between KZ and the Client. This additional cost will be added to the remaining balance due at the final fitting. Any changes in the Client's measurements after the first fitting that cause additional or different Services to be rendered are subject to additional charges. The Client presumes all responsibility over any weight gain or loss or changes in undergarments or shoes that may affect the way a garment fits. Clients who come more than three months before their Event do so at their understanding that KZ cannot control for changes in fit due to body fluctuations after the final fitting. Any changes that must be made after the second fitting are subject to additional alterations costs, additional appointments, etc. Clients who choose to come early do so at their own financial risk.

The base quote is subject to change if Client requests changes after the initial consultation (including those needed due to weight fluctuations or changes in shoes) or if additional materials are required. Any changes in heel height are subject to additional re-fitting charges. The second half of the invoice is due at the final fitting or time of pickup. All alterations and dress care agreements are final - no refunds or exchanges are given. 

  1. Client Approval

By leaving the studio with your completed garment, Client agrees that all work was done thoroughly and to their satisfaction. Any concerns or questions must be brought to KZ's attention before the garments leave the studio. 

 

  1. Cancellation

Both parties understand that Client or KZ may terminate the service at any time if, for any reason, either party deems the relationship unsatisfactory. Upon written or verbal cancellation, Client is responsible for payment for all expenses incurred and any work done towards the completion of the project based on the percentage of the project completed that is determined by KZ. Should Client cancel the project following its completion, Client is responsible for full payment as per the agreed upon estimate plus all expenses incurred.

  1. Fittings, Acceptance

KZ will begin to perform the Services upon receiving the deposit. Services provided are based on the measurements and pinning provided during the Client's first fitting. Any measurements set forth on the invoice shall be conclusive evidence of the Client's measurements at the time of the first fitting. KZ cannot be held responsible for garments that do not fit properly due to weight loss or gain, pregnancy, surgery, failure to wear the same shoes or undergarments from the first fitting, etc. Clients are advised not to introduce any significant lifestyle changes that may influence body weight and type so as not to disrupt the fitting process.

KZ will execute the tailoring work as discussed during fittings; if a seam cannot be opened or sewn, or if any alteration technique is deemed high-risk yet the client chooses to proceed, this is done at the client's own risk. Some garments may be unalterable or unalterable in certain areas. Techniques and approaches are taken at the discretion of KZ. Client acknowledges that altering a dress is a deliberate modification to the dress, and not all alterations can be undone.

All clients that do not leave garments to be altered on the same day will have received an "estimate". Estimates incur a non-refundable $50 appointment fee, and estimates are valid for one business day. This $50 appointment fee will be charged regardless of whether KZ can provide alterations services to Client to cover the consultation and appointment time.

Clients who decide to pick up their garments earlier or cancel alterations (if possible) will not be able to recover the deposit and agree to accept their dresses in their unfinished state.

All concerns or complaints are to be addressed with KZ during the fitting process and before the final fitting. In the Event of a disagreement, any resolutions will be at the discretion and sole responsibility of KZ. Should Client neglect to come for a scheduled fitting, KZ is not liable for the fit or finish work of the garment.

  1. Customizations

Any customization in the design of a garment is based on the information provided at the time of Client's initial request for such customization. Some requested customizations may not be technically feasible or considered high-risk, and KZ cannot be held liable for changes to the dress if the client consents to such changes. Any changes in the design made by Client after this initial request are subject to additional charges or may not be able to be completed. Diagrams and fitting notes will serve as the written record for customization requests.

Any dress customizations made outside of the structure of the garment as received (i.e. original seams) are performed at Client's own risk. Clients may be held responsible for acquiring the proper materials (additional fabric, beads, straps, sleeves, etc.) for customizations. They may be charged separately if those materials must be acquired on the client's behalf. KZ is not responsible for liaising between the client and a third party providing materials; the client ultimately assumes the responsibility and risk.

  1. Pickup

 All accounts must be paid in full before Client's garment can be released. If Client wants another party to pick up the garment on their behalf, KZ must receive expressed permission and consent with that party's name. Acceptance of and satisfaction with the Services shall automatically be deemed to have occurred upon the Client's earlier or surrogate receipt of the garment.

Once the garment leaves KZ's possession, KZ is not held responsible for the garment. This includes, but is not limited to, wrinkling, stains, wear and tear, bustles falling out from being stepped on, etc. Client shall inspect the garment upon final fitting and pickup; KZ cannot be held responsible for fit and wear once the garment leaves the premises. Final pickups are interpreted as acceptance.

Any garments that do not have a fully paid deposit (or bounced payment) become KZ's possession after six months. Unclaimed garments are KZ's possession after six months. The garment may be released at the full discretion of KZ after the final balance, and any late fees have been fully paid. Garments not picked up for 30 days past the scheduled pick up date will incur a storage fee. Any garment not picked up for six months may be donated to charity.

  1. Warranty Disclaimer 

Client acknowledges KZ makes no guarantee as to the fit of any garments before or after services are performed. Unless otherwise expressly provided herein, all services are provided as-is. KZ hereby disclaims any and all representations and warranties, express or implied, including the warranty of merchantability and fitness of a particular purpose without limitation.

XI.       Limitation of Liability 

In no event will KZ be held liable for any indirect, incidental, special, punitive, consequential, exemplary, or similar damages, including, without limitation, lost profits, loss of use, pain, and suffering, or mental anguish, related to or arising out of the Services provided? In no event will KZ be held liable for any direct damages related to or arising out of the services in excess of the price paid by Client for the service which is the subject of the claim. KZ shall assume no responsibility for any damages caused to members or third parties due to the stoppage of services to a member to whom any of the previous provisions apply.

  1. Right of Refusal

 KZ reserves the right to refuse alteration services or sales to any individual under any circumstances at any time. Appointments and orders may be canceled at the discretion of KZ.

  1. Emergency Addendum 

Client understands that KZ works to maintain a safe work environment, including but not limited to complying with applicable governmental laws, directives, orders, and regulations (each a "Governmental Order"). Client further understands and agrees that KZ shall not be required to perform under this Agreement if the Event is held in violation of a Governmental Order or KZ's participation in the Event would violate a Governmental Order. Client understands that deposits remain non-refundable, and the fitting process will not be extended to accommodate any reschedules in event dates. By signing this Agreement, Client understands that cancellations may not be possible, and they will be responsible for covering the total costs of alterations. KZ will not hold garments after alterations have been completed, and the final balance will be due when the work has been completed.

KZ will minimize the number of appointments needed; fittings are completed when the garment is returned to Client (even if this is just one or two fittings). KZ cannot provide garment storage, and clients must pick up their garments within the 3-4-month standard period. KZ is not responsible for changes in fit after the 3-4 month standard period from the first fitting and/or once the garment has been taken home.

  1. Terms and Conditions Revisions

 Clients who book an appointment with KZ must agree to these terms and conditions to receive service with KZ.